While we are working on an automated issue tracker, please submit any bug reports directly to support@pixotek.net.
To help us investigate and resolve the issue quickly, please provide a description of the unexpected behavior, in the best way you can, include a screenshot of how the layout appears in InDesign, and follow the steps below to generate the diagnostic files:
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Enable Debug Mode: In the plugin export panel, check the DEBUG box.
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Isolate the Affected Page: Under export range, select Custom and specify only the page displaying the issue (avoid exporting the full document), we only need one page even if the issue is in multiple pages.
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Locate the Output Files: In your export destination folder, locate
index.htmlandmodel.json.
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Multiple Pages (if applicable): If you have more than one issue in other pages, please export them one at a time. Rename the generated files to reflect the page number (e.g.,
index-page1.html,model-page1.json) before attaching, if you have multiple issues in one page, we only need the diagnostic files for that page and an explanation of each issue, please include screenshots. -
Send Your Report: Attach the exported files and your screenshot to your email.
Note: If project confidentiality and file size allow, sending the packaged
.indddocument is often the fastest way for our team to reproduce and resolve the problem.
Once we review your submission, we will follow up if additional details are required.
Thank you for your support to make this a better product.